'Preorder' means you’re purchasing an item before it’s in stock. Your payment reserves the piece in our production run. All preorder items will ship by February 15. If your order contains both preorder and in-stock items, they may ship together on that date unless you choose separate shipping.

Note: Preorders are not custom orders. Products are only available in the sizing and colors represented on our website. In the event of delays outside of our control, we will reach out directly with a detailed update. We do accept exchanges and returns. Please see our policy HERE.

If you would like to change the contents in an order, please contact our customer service team at orders@serotoneswim.com. Depending on when the order is placed and available stock, we may or may not be able to change or cancel orders.

We accept returns and exchanges within 14 days of delivery. Products must be unworn, with tags and sanitary stickers intact.

Exchanges:

If you wish to exchange your order for another size or product, we are happy to help! Exchanges are free. Just email us at orders@serotoneswim.com with your order number and the items you wish to exchange. We will send you a free return label and a code to place your exchange order. NOTE: Exchanges can take up to six weeks, depending on stock availability.

Returns:

If you wish to return items in your order, simply contact us at orders@serotoneswim.com with your order number, and we will be happy to start your return process. Refunds will be processed once the items are received at our fulfillment center. Return shipping will be deducted from total refund.